CUSTOMER CARE EXECUTIVE - Eti-Osa

Responsibilities:
rn•Serves customers by providing information; responding to requests; resolving problems; colle
rn•Provides information to customers by verifying understanding of request; answering questions; offering assistance
rn• Initiates service by recording requests; forwarding to dispatching.
rn• Collects revenue by receiving and recording payments.
rn•Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
rn• Improves quality results by evaluating processes; recommending changes.
rn• listening skills, to understand exactly what customers require;
rn• problem-solving skills;
rn• confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
rn• motivational skills and an ability to supervise and lead a team of customer service assistants;
rn• creative thinking, to be able to come up with new ideas to improve customer service standards
rnInterested applicant should forward their CVs to the company's HR via: stardomresources(at)outlook(dot)com