Help Desk Managers - Ibeju/Lekki

Posted by PEAK SERVICES - Private

17 Aug 2016 - 15:59

Ibeju/Lekki

Job Brief:
We are looking for exciting individuals to fill the position of HELP DESK MANAGERS to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

RESPONSIBILITIES:
Manage the help desk team and evaluate performance
Ensure customer service is timely and accurate on a daily basis
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Provide customer feedback to the appropriate internal teams, like product developers

REQUIREMENTS:
Proven work experience as a Help desk manager
Hands on experience with help desk and remote control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
BSc degree in Computer Science, Information Technology or relevant field

MODE OF APPLICATION:
Candidates should forward their CV to the company's mail.
✔Do not forget to mention AFRIBABA during your call!

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