Customer service representative - Ikeja

Job brief
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

QUALIFICATION
Applicant must possess a minimum of National diploma or degree certificate in any related field. Professional qualification will be an added advantage.

HOW TO APPLY
Qualified applicant should forward their names, phone number,qualification, location,age and position you are applying for to the HR through the phone number on this advert or forward your c.v/cover letter to our email