Guest Relations Manager - Ikeja

TRIPLEX SERVICES NIG. is an organization located in Lagos, Nigeria with various branches and offices.
rnSeeking a guest relations manager to communicate with clients to ensure their satisfaction with their visit.
rnGood candidates should have previous experience and be able to effectively communicate with co-workers and guests to solve problems. Conversational knowledge of additional languages is a plus.
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rnResponsibilities:
rnProvide fantastic customer service to guests, ensuring that their needs are served.
rnCollect customer service information and determine guest satisfaction
rnResolve customer problems
rnDevelop an intimate knowledge of the hotel services, pricing, layout and events
rnPromote services and educate guests to improve their experience
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rnQualifications:
rnExcellent organizational and time management skills
rnPhenomenal communication skills
rnAbility to work with co-workers to quickly solve guests problems
rnPrevious experience in a related position
rnMultilingual is a plus
rnFamiliarity with common guest relationship management software
rnFlexibility
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rnSubmit a cover letter explaining why you would be a great fit
rnSubmit resume detailing your experience to the company's email or forward your contact details to the HR with the number below