Help Desk Manager - Ikeja

We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Help desk manager should have a problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
Responsibilities
•Manage the help desk team and evaluate performance
•Ensure customer service is timely and accurate on a daily basis
•Recruit, train and support help desk representatives and technicians
•Set specific customer service standards
•Contribute to improving customer support by actively responding to queries and handling complaints
•Establish best practices through the entire technical support process
HOW TO APPLY
Interested and qualified applicants should forward their CVs to career. havetgroup @ outlook.com or send your brief details to the phone number on the job site.
NOTE: This opening is for Lagos Residents only.