Customer Service Officer - Lagos Island

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.
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rnContents
rnOpen Jobs
rnCafé Manager
rnAssistant Café Manager
rnHead Chef (Sous Chef)
rnChef De Partie
rnBarista
rnServing Personnel
rnWaiter
rnWaitress
rnCustomer Service Officer
rnProcurement Officer
rnMarketing Officer
rnFacility Manager
rnQuality Control Officer
rnFinance Officer
rnCafé Manager
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rnQualification BA/BSc/HND/OND
rnExperience 5 years
rnLocation Lagos
rnJob FieldAdministration / Secretarial Hospitality / Hotel / Restaurant
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rnDetails:
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rnOur client is a reputable specialty bakery café serving cakes, food, drinks, ice creams and more.
rnDuties:
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rnOpening up and closing down and ensuring the café is secure at all times
rnSetting up and managing the café each day
rnAttending team, front of house and staff meetings as appropriate
rnWillingness to attend training as appropriate
rnCash handling, float management and till reconciliation daily
rnStaff training
rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 5 years’ experience managing a Bar/Lounge/Café
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rnAssistant Café Manager
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rnQualification BA/BSc/HND/OND
rnExperience 3 years
rnLocation Lagos
rnJob FieldAdministration / Secretarial Hospitality / Hotel / Restaurant
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rnDuties:
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rnAssisting the Café Manager
rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 3 years’ experience managing a Bar/Lounge/Café
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rnHead Chef (Sous Chef)
rnQualification BA/BSc/HND
rnExperience 5 years
rnLocation Lagos
rnJob Field Catering / Confectionery Hospitality / Hotel / Restaurant
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rnRequirements:
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rnHND/BSc. in any discipline
rnA foundation degree in culinary arts
rnExcellent cooking skills
rnMinimum of 7 years’ experience in the planning and organizing of all kitchen activities, cost control, purchasing and inventory, compliance with ISO and HACCP standards.
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rnChef De Partie
rnQualification BA/BSc/HND
rnLocation Lagos
rnJob FieldCatering / Confectionery Hospitality / Hotel / Restaurant
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rnRequirements:
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rnHND/BSc. in any discipline
rnA foundation degree in culinary arts
rnGreat cooking skills
rnMinimum of 4 years’ experience in the planning and organizing of all kitchen activities, cost control, purchasing and inventory, compliance with ISO and HACCP standards.
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rnBarista
rnQualification BA/BSc/HND/OND
rnExperience 5 years
rnLocation Lagos
rnJob FieldHospitality / Hotel / Restaurant
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rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 5 years’ experience in a Bar/Lounge/Café
rnMust possess the following skills: listening, verbal communication, customer focus, customer service, basic safety, people skills, action oriented, organization, selling to customer needs, attendance, and client relationships.
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rnServing Personnel
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rnQualification BA/BSc/HND
rnExperience 3 years
rnLocation Lagos
rnJob Field Hospitality / Hotel / Restaurant
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rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
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rnWaiter
rnQualification BA/BSc/HND/OND
rnExperience 3 years
rnLocation Lagos
rnJob Field Catering / Confectionery
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rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
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rnWaitress
rnQualification BA/BSc/HND
rnExperience 3 years
rnLocation Lagos
rnJob Field Catering / Confectionery
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rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
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rnCustomer Service Officer
rnQualification BA/BSc/HND
rnExperience 3 years
rnLocation Lagos
rnJob Field Customer Care
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rnDuties:
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rnProfessionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
rnTroubleshoot customer issues over the phone.
rnHandles issues in the best interest of both customer and company.
rnContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
rnMaintaining diaries and arranging appointments.
rnTaking messages and giving feedbacks.
rnAccepting packages and liaising with visitors.
rnImplementing and maintaining procedures/administrative systems
rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
rnMust possess excellent IT skills and efficiently use a variety of software packages.
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rnProcurement Office
rnQualification BA/BSc/HND/OND
rnExperience 3 years
rnLocation Lagos
rnJob Field Procurement / Store-keeping / Supply Chain
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rnDuties:
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rnOrder food, beverage and other products based on established par levels
rnWork closely with the Sous Chef in order to achieve and maintain best quality and prices
rnProvide Catering & Restaurant departments with special pricing requirements or needs on a case by case basis
rnRequirements:
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rnHND/BSc. in any discipline
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
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rnMarketing Officer
rnQualification BA/BSc/HND/OND
rnExperience 3 years
rnLocation Lagos
rnJob FieldSales / Marketing
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rnRequirements:
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rnHND/BSc. in related field
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
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rnFacility Manager
rnQualification BA/BSc/HND
rnExperience 3 years
rnLocation Lagos
rnJob Field Engineering / Technical
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rnRequirements:
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rnHND/BSc. In electrical/mechanical engineering or related field
rnMinimum of 3 years’ experience in a Bar/Lounge/Café
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rnQuality Control Officer
rnQualification BA/BSc/HND
rnExperience 5 years
rnLocation Lagos
rnJob Field Hospitality / Hotel / Restaurant
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rnRequirements:
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rnHND/BSc. in related field
rnMinimum of 5 years’ experience in a Bar/Lounge/Café
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rnFinance Officer
rnQualification BA/BSc/HND/OND
rnExperience 3 years
rnLocation Lagos
rnJob Field Finance / Accounting / Audit
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rnRequirements:
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rnHND/BSc. in Accounting
rnMinimum of 3 years’ finance/accounting experience
rnMethod of Application
rnPlease indicate the position for which you are applying for in the subject line.
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