Hotel Customer Care Service Lagos Island

Job Brief:
HOTEL CUSTOMER CARE SERVICE is to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

Responsibilities:
.Welcome customers upon entrance and confirm reservations
.Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
.Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
.Answer the phone and make reservations, take and distribute messages or mail and redirect calls
.Respond to complaints and find the appropriate solution

Requirements:
Proven experience in customer service or relevant role is an advantage
Good in English
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation

Mode Of Application:
Interested and qualified candidates should forward their CV to the company's mail.