Call Center Representative - Lagos Mainland

Determines requirements by working with customers.
rnAnswers inquiries by clarifying desired information; researching, locating, and providing information.
rnResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
rnFulfills requests by clarifying desired information; completing transactions; forwarding requests.
rnSells additional services by recognizing opportunities to up-sell accounts; explaining new features.
rnMaintains call center database by entering information.
rnKeeps equipment operational by following established procedures; reporting malfunctions.
rnUpdates job knowledge by participating in educational opportunities.
rnEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.