Call Centre Recruitment at Arik Air - Lagos Mainland

Arik Air - Launched in 2006, Arik Air is West Africa largest airline. Positioned at the commercial hub airport of one of the world's leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.
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rnAs part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.
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rnWORKING RELATIONSHIPS
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rnColleagues in different teams.
rnInternal Customers, Supervisors and Call Centre Manager.
rnExternal Customers and Passengers
rnStatutory bodies like FAAN, NCAA as the case may be.
rn Job description
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rnPRIMARY OBJECTIVE
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rnTo represent Arik Air in conducting inbound and outbound communication with prospects and Customers.
rnPRINCIPAL ACCOUNTABILITY AND RESPONSIBILITIES
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rnEnsure all inbound calls are answered in a courteous and timely manner.
rnDetermines eligibility by comparing client information to requirements.
rnEstablishes policies by entering client information, confirming pricing.
rnInforms clients by explaining procedures, answering questions, providing information.
rnEnsure call targets are met on a daily basis which is shift compliance.
rnUsing appropriate escalation metrics.
rnUpdate job knowledge by studying new product descriptions, participating in educational opportunities and training.
rnAccomplishes sales and organisational mission by completing related results as required by the job role.
rnResearch required information using available resources.
rnManage and resolve customer complaints.
rnComplete call logs and produce call reports at the end of the shift for target evaluation.
rnEvaluate customer challenges and provide logical lasting solutions.
rnManage customer loyalty by follow–up of Customer calls.
rnManage correspondence and other management tasks.
rnPERSON SPECIFICATIONS
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rnA minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
rnGood and effective communication skills.
rnA good knowledge on the use of Microsoft office applications.
rnAbility to work independently with minimal supervision.
rnAbility to work innovatively and effectively under pressure.
rnA team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
rnProactive.
rnAttention to detail.
rnAbility to speak foreign language is an added advantage
rnService oriented.
rnAnalytical and logical thinking.
rnMethod of Application: Applicants should send their Applications and CV to hr.beralyesources @outlook.com NB: Qualified candidates will be contacted for Interview/Assessment