Customer Services Represantative - Lagos Mainland

Eolicconcept is looking for a qualified customer service representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
rnResponsibility
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rnManage large amounts of incoming calls
rnGenerate sales leads
rnIdentify and assess customers’ needs to achieve satisfaction
rnBuild sustainable relationships of trust through open and interactive communication
rnProvide accurate, valid and complete information by using the right methods/tools
rnMeet personal/customer service team sales targets and call handling quotas
rnHandle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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rnFollow communication procedures, guidelines and policies
rnTake the extra mile to engage customers
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rnRequirements
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rnProven customer support experience or experience as a client service representative
rnTrack record of over-achieving quota
rnStrong phone contact handling skills and active listening
rnExcellent communication and presentation skills
rnAbility to multi-task, prioritise, and manage time effectively
rnMinimum of HND, with at least 2years experience in a related field
rnHow to Apply
rnQualified and Interested applicant should forward their CV in Microsoft format to the address box below or to hr.. eolicconcept @ outlook.com
rnNote: that Only shortlisted applicant will contacted and successful applicant must be ready to resume immediately .
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