Secretary Typist needed - Lagos Mainland

A consulting agent is seeking the services of a Secretary/ Typist to fill the position

Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
keep records of customer interactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
follow up on customer interactions
provide feedback on the efficiency of the customer service process

Requirement:
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative

How to Apply
Qualified and interested applicant should forward their CVs in MsWord format to
Note: Only shortlisted candidate will be contacted