Solution Engineer Lagos Mainland

Job Title: Solution Engineer
rnLocations: Lagos
rnResponsibilities
rnDevelop technical documents such as product specifications, Visio diagrams, etc
rnProvide day-to-day support, proactive maintenance and perform independent complex system troubleshooting
rnParticipate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance.
rnConsult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
rnDesign and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
rnWork closely with clients to integrate ITA products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
rnParticipate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
rnRequirements and Qualifications
rnA good university degree in computer science, Information systems, Electrical engineering or a related technical discipline with a minimum of 1-2 years in IT/ Networking or a related technology-based industry
rnCandidate will possess a broad technical knowledge of analog, digital and VoIP voice services; IP networking; and data service provision
rnIn-depth knowledge and understanding of networking technologies, design principles and practical application
rnFamiliarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) solutions is an added advantage
rnFamiliarity with installation and maintenance of Video Conferencing, Unified Communication and Collaboration solutions will be an added advantage
rnCisco certifications such as CCNA and/or CCDA will be an added advantage
rnCandidate must possess Strong technical and analytical, problem solving and Interpersonal skills.
rnExcellent skills in teamwork, leadership and communication
rnProfessional self-starter, high level of motivation, customer empathy and ethics
rnStrong analytical and reasoning abilities
rnAbility to collect and analyze data, draws conclusions, and make actionable recommendations.
rnCandidate must be result-oriented
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rnHow