staff assistants - Lagos Island

This position will handle business travel request made by clients.
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rnDUTIES
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rnDealing with enquires via telephone or email
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rnAttending to reservation, ticketing reissues and refund requests.
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rnDomestic and International travel requests
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rnAdvise corporate clients on international visas needed/ cancellation/change fees.
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rnDevelop on going professional relationships with corporate clients.
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rnManaging client issues.
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rnPreparing quotes and distribution of travel itinerary.
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rnKNOWLEDGE AND SKILLS
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rnStrong GDS skills (preferably Galileo)
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rnReissues refund processing and complex bookings.
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rnBusiness Travel background
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rnGood computer and Internet skills.
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rnGeographical and Industry awareness
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rnAbility to digest information from the internet and GDS system.
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rnStrong relational and communication skills.
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rnStrong oral, writing, negotiation and networking skills
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rnGood interpersonal skills and telephone manner.
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rnBe able to gain customer trust and close bookings immediately.
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rnAccurate administration skills to ensure 100% accuracy on customer booking.
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rnStress management.