BankTeller Lagos Mainland

Job Title: Teller
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rnLocation: Nigeria
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rnJob Description
rnWhat does it mean to be a Teller within SB?
rnThey are most often the first point of contact for our clients - the face of the Bank, so one can understand the importance of this role in maintaining and growing the reputation and brand of the Bank. With this in mind lets chat through a ‘day in the life’ of a Teller.
rnCustomer Service and Care:
rnThe most consistent aspect of this job is people.
rnA day in the life of a Teller begins and ends with interacting with and serving the Bank’s customers. Within this context, having a love for, interest in and tolerance of people of all ages, races, convictions and attitudes is key.
rnThe catch phrases ‘customer care’ and customer service’ are so often heard but so seldom really experienced. Some people naturally want to, and are really talented at making others feel acknowledged, listened to, valued and heard.
rnThere are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.
rnThis obviously requires that you stand for most of the day so physical wellness is a must.
rnPlease note: In addition to the above, Sr Teller will also provide assistance to less experienced teller staff. Another major function is to assume the role of a Teller Supervisor in his/her absence.
rnPosition Requirements
rnProduct knowledge:
rnYou cannot offer great customer service without a powerful product, or as with SB, a range of products.
rnHaving the ability and desire to keep up to date with the market and product changes is a must.
rnIn addition, providing constructive feedback and recommendations on how to improve SB’s services and products is valued.
rnWould you prefer a role which provides you with clear guidelines? Do you enjoy an organised approach to life? If so then the next 2 role requirements may come naturally to you.
rnThe Teller plays a variety of activities such a receiving deposits and managing withdrawals.
rnThey also play a critical referral role as they are involved in identifying customer needs and need to know the Bank and its products well enough to refer them to the right person.
rnThis is referred to as ‘lead generation’, a role which our best Tellers excel at.
rnCash Management:
rnThe Banks main function is to safeguard and grow the assets of its customers.
rnManaging, monitoring and accounting for the different forms of money that flow through your till is key to the role of the Teller.
rnA love of ‘precision’ and a desire to be accurate are key to succeeding in this role.
rnCompliance:
rnThe Bank works within a clear and strictly applied legal framework.
rnThe Teller needs to know and consistently apply these rules, processes and regulations across products and customers.
rnWell, compliance can also be applied to people and relationships.
rnBuilding trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.
rnOften this implies taking the time to explain the ‘red tape’ to the customer in a way that makes sense to the customer impacted.
rnWe began this description by speaking about the people aspects of this role.
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