Guest Relations Manager - Lagos Mainland

Respond to guests needs and anticipate their unstated ones
rnExpect and react promptly to guests’ requirements and inquires
rnActively listen and resolve guests’ complaints
rnOversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
rnCoordinate and manage communication between guests and staff and follow up to ensure complete service recovery
rnPromote all amenities, conveniences and programs offered
rnDirect, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
rnAppraise team’s performance and produce reports.
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rn REQUIREMENTS: All applicants should have a minimum of HND, BACHELOR'S DEGREE and other related discipline of this vacant and professional certification is an added advantage.
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rnMODE OF APPLICATION: All qualified and interested applicants should forward a comprehensive resume to the comment box provided or to this email address
rnOnly qualified applicants will be reached through their contact.
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