Help desk technician - Lagos Mainland

Pfd integrated company is looking for a competent Help desk technician to provide fast and useful technical assistance on computer systes. He or she must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel.
HOW TO APPLY
Interested and qualified candidates should forward their CVsor send your brief details to the HR 
NOTE:This opening is for Lagos Residents only